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KMID : 1138720210470020055
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Korean Public Health Research
2021 Volume.47 No. 2 p.55 ~ p.66
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Satisfaction and intention to hospital readmission of medical aid beneficiaries who used medical aid community care program
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Kim Sun-Mi
Hong Mi-Young
Lee Yo-Seb
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Abstract
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Objectives: The effectiveness of the medical aid community care program was analyzed using the experience, satisfaction, and intention to hospital readmission of medical aid recipients.
Methods: The total number of participants was 116, and they were living in 13 areas. We surveyed from May 15th to 28th. We asked satisfaction with the services, degree of intention to readmission, the reason for long-term hospital admission, experience regarding service utilization, frequency of social contacts before and after hospital discharge.
Results: Overall, 103 people out of 116 (88.8%) responded that they were satisfied with the project. Ninety-two respondents(79.3%) answered that they do not consider hospital readmission, proving that the pilot project is practical. Satisfaction was different between people who used mobility, meal, personal care assistant and those who do not. Also, there were differences between those who want hospital readmission and those who do not want to. We found the satisfaction with the case manager to be a factor affecting the overall service satisfaction of users.
Conclusion: Most of the subjects were satisfied with the services and did not consider re-hospitalization. So the project achieved promising results according to the purpose. Increasing the satisfaction of the case manager can cause increased overall satisfaction. Also, overall satisfaction and satisfaction with the case manager, increasing quality of life can be a strategy to extend the length of residence in their community.
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KEYWORD
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Community Care, Integrated Care, Medical Aid Beneficiaries, Satisfaction Analysis, Intention to readmission, Case Management
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